Last Revised: Apr 12, 2023“Help” - application that helps families work with their locations.
This Privacy Policy describes how “Help” app collects, uses, shares and secures the personal data of the users of Help Service (the “User(s)” or “you” or “yours”, as applicable). It also describes your choices regarding use, access and correction of your personal data.
“Help” respects the privacy concerns of our users. We have created this Privacy Policy to explain what we do with information gathered from users, how it is being gathered, stored and managed.
Personal Information is personally identifiable information such as your name, telephone number, email address and any other non-public information about you that is associated with or linked to any of the foregoing information. Personal information does not include aggregate information, which is general user data we collect about the use of Help. Our Privacy Policy does not restrict or limit our collection and use of aggregate information.
- How We Collect and Use Information
- Information you provide for the use of technology:
Registration and Profile Information.
When you create an account, we may collect your personal information such as your:
- username
- first and last name
- mobile phone number and a photo, if you choose to have a photo associated with your account.
- contacts data. We may collect your contacts’ data while accessing the list of contacts via Apple consent request or Google consent request. You may refuse to provide these data without any interruptions to the Service.
- billing information when you sign up for the Premium service.
2. Location Services. We collect data from your mobile device. Examples of such data include: language settings, IP address, time zone, country and address, type and model of a device, device settings, operating system, Internet service provider, mobile carrier, hardware ID. We collect your location through GPS, WiFi, or wireless network triangulation in order to obtain your location for the purposes of providing the Help Service.
3. Background Location. The Help app also needs to get users' locations in the background. This is necessary to ensure the app's key feature (the ability to share your location 24/7 for security purposes) works correctly.
While the user is logged in to account and has location services enabled, we will continue to collect your location information in order to provide the Help Service (to provide the Help Services or to share your location with the members you allow to see your location). We store location information for 7 days and if a user asks to delete data earlier than this period, we will do it immediately.
We also do not share information about the user's location with any third parties, this is strictly confidential data (only parents of child have access to this data).
Why is it important to get a location in the background?
Our application is also intended for parents who want to ensure complete safety for their children, wherever they are. Also in the Help app, parents can receive instant notifications about the movements of their children. These features can work correctly and transmit the most complete information to parents only when receiving a location in the background. This approach will provide an opportunity to ensure complete safety and involvement in the life of the child 24/7.
- For what purposes we process your personal data:
To provide our Service.This includes enabling you to use the Service in a seamless manner and preventing or addressing Service errors or technical issues. To create user accounts and profiles; To provide you with the correct versions of our application;We adopted all necessary security measures for protection of your Personal Data according to the best practices of security, protection and confidentiality. If we transfer your Personal data to third party service providers, we will compel each third party service provider to adopt necessary security measures for protection of your Personal Data according to our data protection agreement.
To customize your experience. We process your personal data, in particular, such as your characteristics and preferences, to adjust the content of the Service and provide content tailored to your personal preferences.
To manage your account and provide you with customer support. We process your personal data to respond to your requests for technical support, Service information or to any other communication you initiate. This includes accessing your account to address technical support requests. For this purpose, we may send you, for example, notifications or emails about the performance of our Service, security, payment transactions, and notices.
To communicate with you regarding your use of our Service. We communicate with you, for example, by push notifications. These may include emails. To opt out of receiving push notifications, you need to change the settings on your device. To opt out of receiving emails, you need to reply to the email – opt out, we will stop sending emails.
To research and analyze your use of the Service. This helps us to better understand our business, analyze our operations, maintain, improve, innovate, plan, design, and develop the Service and our new products. We also use data for statistical analysis purposes, to test and improve our offers.
To send you marketing communications. We may process your personal data for our marketing campaigns. We may add your email address to our marketing list, provided we receive consent or otherwise establish legal basis for sending you marketing communications. As a result, you will receive information about our products, such as for example, special offers. If you do not want to receive marketing emails from us, you can unsubscribe following instructions in the footer of the marketing emails. We may also show you advertisements in our App, and send you push notifications for marketing purposes. To opt out of receiving push notifications, you need to change the settings on your device.
To process your payments. We provide paid products and/or services within the Service. For this purpose, we use third-party services for payment processing (for example, payment processors). As a result of this processing, you will be able to make a payment for our Service and we will be notified that the payment has been made and will provide you with. We will not store or collect your payment card details ourselves. This information will be provided directly to our third-party payment processors.
To comply with legal obligations. We may process, use, or share your data when the law requires it, in particular, if a law enforcement agency requests your data by available legal means.
If you would like us to delete your information, you may send an e-mail to support@kongri.tech
We may also collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Help Service. Tools like Appsflyer and Firebase collect information sent by your browser or mobile device, including the pages you visit, your use of third-party applications, and other information that assists us in analyzing and improving the Service. Anonymous aggregate statistics that do not personally identify the Users will be kept and used by us for various purposes including analysis and reporting of usage patterns.
When you access the Help Service by or through a mobile device, we may receive or collect and store a unique identification numbers associated with your device or our mobile application (including, for example, a UDID, Unique ID for Advertisers (“IDFA”), Google Ad ID, or other identifier), mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, phone number, and, depending on your mobile device settings, your geographical location data, including GPS coordinates (e.g. latitude and/or longitude), WiFi location or similar information regarding the location of your mobile device.
- How we protect your information
We care about the security of your information and use commercially reasonable physical, administrative, and technological safeguards to preserve the integrity and security of all information we collect and that we share with our service providers. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
- Legality of data collection
The user of the application confirms that any data related to the phone number used in the application belongs to the user legally. The user guarantees that the data processing does not violate the rights of third parties and any use of the application is carried out with the consent of the user and on his direct instructions.
- The amount of data processed
The user has read the functionality of the application and agrees to the processing of data to the extent to which they are used in the application.
User data processed in the application is stored from the moment of application installation and throughout the period of application use
The Service is intended to be used by children under 13 only with significant parental involvement and approval. Please contact us at support@kongri.tech if you have questions about your child’s account. If you believe that we might have inadvertently collected information from a child under 13 without parental consent, please contact us.
- Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at support@kongri.tech
